Returns & Exchanges
If you are not satisfied with purchased and delivered goods, customer should inform the site administrator by email as soon as possible. "salledemode.com" guarantees a full refund of the returned items, if all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels should be intact. You can cancel your order and return (send back) purchased goods in max. 3 working days after the receiving date. In this case, shipping charges of return and exchange of the goods are paid by customer. Shipping charges will not be refunded. If goods are sent back in more than 3 days after receiving date, it will not be returned or exchanged. After sending the goods back, customer should send email with reason and courier tracking number with sending date, on following email address: email@example.com, firstname.lastname@example.org
Refund of the money will be processed after package is delivered to our warehouse and the goods are inspected. Returned goods should be packed the same way as it was received, in corporate packaging. Products are non-refundable and will not be changed, if it shows even a minor injury. Once we have received your return shipment in our warehouse, we will send you a notice of cancellation via email, confirming receipt of the parcel. The goods can be exchanged or refunded based on customer requirements in max. 10 working days after you returned the items. Your refund will be payable with the same payment method you chose for purchase. If you have paid by credit or debit card, we will refund the balance to the card originally used.
Customers should consider that the goods purchased on "salledemode.com" will be exchanged for free of charge or returned with full refund by site (including shipping charges) in case the customer is not satisfied and it is caused by the mistake of administration of "salledemode.com" in following cases:
· If the item you have received is defective;
· If the goods are sent wrong color or wrong size;
· If you’ve received different model from what you ordered;
· If the goods were damaged (by our mistake);
· If the goods were damaged during transportation.
In case of return or exchange we will need the following information:
· Order number;
· Item number of item you wish to return;
· Reason for the return sent by email on following email address: email@example.com, firstname.lastname@example.org.
If customers choose refund rather than replacement, they will get refund by following conditions:
· All goods must be returned within 15 days from the receiving date;
· The goods must be in saleable condition;
· The label must not be damaged;
· The goods must not be washed, altered or worn (other than to try the item on);
· All goods should be returned with the original packing;
· The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way;
· Products are non-refundable and will not be changed, if it shows even a minor injury;
· After returning and checking the product, it will be changed with a new one, within 10 working days;
· Refund of the money will be processed after package is delivered and the product is inspected. Refund will be issued in max. 10 working days;
· Note that goods ordered by a costumer by mistake, will not be returned;
· We are not responsible for any items that are returned to us by mistake;
· In case, there are other reasons for return, we will discuss the case individually;
· Customers will receive the paid amount but not duties, taxes or tariffs.
The administration of "salledemode.com" does not change or return the products which were purchased with discount or on SALE.
The administration of "salledemode.com" is thankful that you are our customer. We stand behind our goods and services and want you to be satisfied with them. We'll always do our best to take care of customer. Our philosophy is to deal with you fairly and reasonably; we hope we will have successful cooperation!
For more information contact us:
Email: email@example.com, firstname.lastname@example.org
Tel: +995 32 2238382